Guest FAQ

Stay smiling —
Everything you need to
know before you arrive.

Find answers to common questions you may have before and during your stay in D.C.

Booking & Check-In

We want to provide a space for you to relax and unwind. That’s why each of our homes is fully furnished with hotel-quality linens, high-speed Wi-Fi, an equipped kitchen, even coffee—so you have everything you need.

Do you provide linens, towels, and toiletries?

Absolutely! We provide fresh towels, crisp linens, and starter essentials like shampoo, conditioner, and body wash.

Is there Wi-Fi, and how do I connect?

Fast, reliable Wi-Fi is available in every home. Your network name and password will be included in your check-in details.

How do I adjust the thermostat or use the appliances?

Your check-in guide has instructions for everything in the home. If you need help, just reach out—we’re happy to assist.

Who do I contact if I need assistance during my stay?

Our local, on-the-ground team is available 24/7. You’ll have a direct contact number in your check-in details.

During Your Stay

How do I book a stay with Home Sweet City?

You can easily book a stay online at one of our homes through our website. Browse properties availability by date, number of guests or location.

What time is check-in and check-out?

Check-in and check-out vary by property, but in general check in is in the afternoon and check out is in the morning. If you need a place to stay before checking in, you can swing by the HSC Hive, our connection space near Dupont Circle.

How do I access the property?

Most of our homes feature keyless entry, and you’ll receive detailed instructions before arrival. If a key is required, we’ll let you know exactly how to get it.

Can I request an early check-in or late check-out?

We do our best to accommodate requests based on availability. Reach out, and we’ll see what’s possible.

What is your cancellation policy?

Cancellation policies vary by listing and booking platform. Check your reservation details or contact us for specifics.

House Rules & Policies

Is smoking allowed inside the property?

No, all of our properties are 100% smoke-free to ensure a fresh and clean stay for every guest.

Are pets allowed?

Some of our homes are pet-friendly. Check the listing details or reach out if you’re traveling with a furry friend.

Can I have visitors or additional guests?

Each property has a maximum occupancy limit for the comfort of all guests. Let us know if you have questions about your specific stay.

Parking & Transportation

Is parking available at the property?

Many of our homes offer on-site or street parking. Check your listing details or ask us for parking recommendations.

What are the best ways to get around D.C.?

D.C. is a walkable city with excellent public transit. Metro, buses, and rideshares make it easy to explore.

Is public transportation nearby?

Many of our properties are near Metro stations and bus stops for easy access to the city.